Some companies are content to deliver a solution and then walk away, but we believe that developing a long-term partnership with our clients to allow us to maintain the effectiveness of our solutions and to engage in a process of continuous improvement.
This is delivered through a comprehensive managed services offering which includes a number of unique ways to support the ongoing management, improvement and operation of our solutions, as well as offering a range of support services. In each case, we tailor our service to meet our clients' needs and a dedicated team provides consistency across our managed services offerings.
Our Services Include:Hosting
We offer several different levels of hosting, ranging from small to medium-sized web solutions with their own content editors to highly secure and resilient online environments with dedicated servers.
Support and maintenanceDedicated teams provide:
- Telephone and/or email support to identify and resolve problems
- Maintenance and repair of any software deficiencies or defects
- Reports of support call activities
- Four service levels ranging from standard office hours (9-5) to 24:7.
Businesses change, and so do our solutions, thanks to our ongoing support programme, which continually assesses and improves the solutions we develop with our clients.
Development creditsOur development credits scheme allows clients to manage their development budgets by establishing a fixed regular fee from which ongoing maintenance services are deducted.
Application operationWe provide tailored solutions to operate applications for our clients including data management and upload, content creation and management, user management and liaison and business process management.
